Sarah was able to assist the client with an agreed exit under a COT3 via the ACAS EC process as she had raised a grievance which was ignored but she wanted to leave and work instead in the family business. Sarah assisted her with the wording of her resignation and negotiating tactics internally where the union were accompanying her to the meetings. An initial offer was received but we were able to increase this by 25% before the matter concluded. We also secured a good contribution to legal fees as part of the deal which meant that the client had no contribution to pay personally. She only paid for her initial fixed fee interview and got the outcome she wanted as a result of the advice given.